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Support / Maintenance Services
The INOVx Technical Support organization is made up of a dedicated staff of professionals committed to providing world-class support to our customers in a timely and cost-effective manner. The Technical Support Organization is chartered with the understanding our customer’s business needs to assist our customers in realizing the maximum return on their investment in RealityLINx® and 3-D PlantLINx®. INOVx Technical Support is available on a subscription basis and offers access to the following services:

Toll-Free Telephone Customer Support to access product knowledge and technical expertise
Unlimited Use of 24 x 7 Online Support
- Submission of Service Requests
- User Forums
- Knowledge Base
- Technical Bulletins
- Upgrade Information
- Defect Listings by Version
- Periodic Downloadable Patches and Maintenance Releases
Support Lab for Problem Resolution
Named Support Contact - Support Account Management
Priority Issue Escalation and Resolution
Quarterly Online Support/Activity Log
Proactive Announcements and Documentation
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